Built by Engineers,
for Engineers
We're not career consultants who read about AI online. We're practitioners who've built and scaled voice systems at companies like Google, Amazon, Twilio, and Nuance.
Backroom Labs was founded with one mission: be the implementation partner we wish we had when building voice AI at scale. We're outcomes-obsessed, radically candid, and default-to-ship.
Our Mission
"Make enterprise voice AI implementation as seamless as using the technology itself. Every business deserves access to world-class voice experiences."
How We Work
The principles that guide every engagement
Outcomes Over Output
We measure success by your business results, not hours billed or features shipped. If it doesn't move your metrics, we don't do it.
Radical Candor
We tell you what you need to hear, not what you want to hear. That means honest timelines, realistic expectations, and direct feedback.
Default to Ship
Perfect is the enemy of good. We move fast, iterate based on real data, and optimize in production rather than endlessly planning.
Own the Outcome
We don't hand off and disappear. We stay accountable for results, provide ongoing optimization, and treat your success as our success.
Teach, Don't Gatekeep
We transfer knowledge, document everything, and build your team's capabilities. Our goal is to make you self-sufficient, not dependent.
Platform Agnostic
We recommend what's best for your use case, not what we're locked into. If one platform fits better, we'll tell you.
Meet the Team
The people behind your voice AI success
Alex Chen
Former ML Engineer at Google where he built voice systems processing 100M+ requests/day. Stanford CS. Passionate about making AI accessible to enterprises.
Sarah Mitchell
15+ years in enterprise software. Previously led conversational AI teams at Nuance and Amazon Alexa. Expert in voice UX and enterprise deployment.
Our Process
A proven methodology for deploying voice AI that delivers ROI from day one
Discovery
We dive deep into your use cases, workflows, integration requirements, and success metrics. No generic templates—every engagement starts with understanding your specific needs.
Design
Our voice UX experts architect conversation flows, design voice personas, and engineer system prompts that feel natural and on-brand.
Build
We develop custom integrations, connect to your existing systems, and rigorously test across edge cases before any production traffic.
Scale
Launch with confidence, monitor real-time performance, continuously optimize based on data, and scale capacity instantly as you grow.
We Work With
The Best Platforms
We're not locked into any single vendor. We evaluate and recommend the best voice AI technology for your specific use case, budget, and scale requirements.
- Platform-agnostic architecture
- Best-of-breed voice technology selection
- Enterprise-grade security & compliance
- Custom voice development
- Multi-cloud deployment options
- Ongoing optimization & support
Platforms We Integrate
+ custom integrations based on your stack
Ready to Work Together?
Let's discuss how we can help transform your customer experience with voice AI.
Get in Touch